Once a unit is sold by the Sales department, the role of customer care department comes in. Customer care module acts as a powerful tool in managing detailed customer care procedures by the customer care department. Not only does it reduce the workload but also provides important information related to client's payment status, payment schedule etc.
This module is capable of intimating on time or before time different letters like Welcome letter, Allotment letter, and Reminder letter. Possession letter, etc. that are to be issued to various customers.
Also any kind of feedback from the customer comes to customer care department only and a prompt response always play an important role in building company's image.
Salient Features
- Manage complete details of all customers along with payment received, dues, payment schedule, Cheque Status, PLC & Other Charges, etc.
- Manages all the transactions related to transfer of properties according to the company policy.
- Provision for cancellation of allotment as per the company policy.
- Mail Merge : Provision to draft and save multiple letter formats for various occasions and to merge them with the client database for fast and accurate communication.
- Auto Alert Facility that timely alerts the customer care executive for various letters, payments reminders, etc on or before the due date.
- Email Notifications: Bhoomi will send email notifications automatically to all the customers, once the command is given.
- Payment Tracking : Monitors the payment due and overdue for each customer, send reminders, and receive the payment along with generation of receipt.
- Cheque Status : monitors the status of each cheque with the accounts department and take action thereafter.
- Interest Calculation : Bhoomi facilitates the interest calculation on any due payment as per the company policy.
Modules of Bhoomi
The Real Manager :
 Sales Module
Customer Care
Management Information System (MIS)
Add on Modules :
Marketing Management Module
Documentation & Dispatch
Layout Module
Store & Inventory
Financial Accounting
Auto SMS Forwarding
On-line Helpdesk
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